Joo Casino is a highly rated online casino site, specialising in real money slots, table games, and live casino. Joo has been operational in New Zealand since 2014, and it has earned a reputation as a premier gaming site, supplied by some of the world’s best software developers.
Joo is owned and operated by the Cyprus-based gaming company Direx N.V. and holds a license issued by Curaçao eGaming. The parent company operates a number of other successful sister sites, all powered by the SoftSwiss white label platform.
Joo New Zealand is notable for having an extremely extensive catalogue of blackjack. New players are greeted with a welcome bonus worth up to $700, plus 150 free spins. Existing customers can also take advantage of regular promotions, a VIP scheme, and tournaments.
Joo Casino Review – Our Experiences
During our testing of Joo Casino, we found it to be an outstanding site overall. Some highlights include:
- Casino games and software providers. Not only is there an enormous number of games to choose from, but they are all of high quality. World-renowned software developers such as NetEnt and Microgaming feature highly in the games library, and there are plenty from smaller labels as well. Evolution Gaming provide live dealer games.
- Security and License. Joo operates under license from Curaçao eGaming, one of the oldest online gambling licensing bodies in the world. The site employs SSL encryption and up to date anti-fraud technology to protect all personal and financial data of clients. The games are regularly tested for fairness by an independent auditor.
- Customer service. Since the inception of Joo Casino in 2014, the customer support has continued to improve in quality and responsiveness. Agents can be contacted at all times via a live chat function, or by filling in a web form on the site.
- Banking options. Joo supports many payment methods, including Bitcoin and other cryptocurrencies.
Joo Casino runs on the white label platform SoftSwiss. The company provides an all-inclusive package that fully guarantees all aspects of the casino, including the games and security features. The theme of the website is simple, colourful, and fun, and the site is intuitive and easy to navigate. All in all, a great place to play wagering games.
All New Zealand players are entitled to a four-tier welcome bonus when registering a new account. In order to claim the offer, simply follow our link to the Joo Casino login page, and create an account. There is no need to use bonus codes.
The welcome offer is a deposit bonus, worth a maximum of $700, spread over the first four deposits. 100 free spins come with the first deposit, and another 50 with the fourth. Here is a quick overview of the welcome bonus structure:
- First deposit: 100% matched deposit bonus up to $150, plus 100 free spins
- Second deposit: 50% matched deposit bonus up to $150
- Third deposit: 75% matched deposit bonus up to $250
- Fourth deposit: 100% matched deposit bonus up to $150, plus 50 free spins
Naturally, there are some terms and conditions attached to the bonuses. Joo Casino provide extensive details about these on their site, and we have extracted the most important points for your convenience. Please see the section below, Casino Wagering Requirements, for more information.
Bonus Campaigns for Existing Customers
Joo Casino’s care for existing players is commendable. There are regular and ongoing promotions beyond the welcome bonus, as well as a loyalty scheme. For more details about this scheme, see the section below entitled VIP Program.
As you play you automatically work towards the next level of the loyalty program, and there are two weekly offers open to all players. Mondays bring a 40% reload bonus up to $150, and every Wednesday there is the chance to earn up to 50 free spins.
The Treasure Hunt weekly tournament starts anew each Wednesday. There is a prize pool up for grabs worth a total of $17,500, plus 2500 free spins. These prizes are shared out among the top 200 participants, so there is a good chance of winning a share of the loot if you play in the tournament.
Like all online casino bonus offers, the promotions at Joo Casino have some conditions attached. We found these conditions to be somewhat stricter than average. The main points to note are as follows:
- Wagering requirement of 50x for all deposit bonuses
- Minimum deposit of $30 to activate deposit bonuses
- Maximum win limit on welcome bonus free spins of $30
- All bonus money and free spins must be used within 14 days
In addition, there are quite a few slot games that do not count towards wagering – a full list is available on the website, in the bonus terms and conditions. As is usual, only participating slots count 100%. Other games, such as roulette, blackjack, poker, and baccarat, contribute 5%. Live dealer games do not contribute towards wagering.
Despite the conditions, this is a great casino for those who play daily. The tournaments are especially fun for frequent players.
Joo Casino is very open about its promotional policies. Any player who reads the T&Cs carefully – and that should be all of us – will not have any unpleasant surprises.
Deposit and Withdrawal
Joo Casino supports a large range of deposit and withdrawal methods, and it is even cryptocurrency-friendly. The full range of banking options are as follows:
- Credit/debit cards: Visa, MasterCard
- E-Wallets: Skrill, Neteller, ecoPayz, Neosurf
- Bank Transfer
Note that while it is possible to make a withdrawal direct to a bank account, the minimum amount is $150.
All deposits are instant, as are most withdrawals. The exceptions are credit and debit cards, which take 1-3 days to process, and bank transfers which take 3-5 days.
The minimum deposit and withdrawal amount is set at $20 for most methods. There are also limitations on the withdrawals however these depend on the individual payment methods. Should you go over this limit the payment will be paid out in instalments.
The Know Your Customer (KYC) procedures at Joo Casino are fairly rigorous, in compliance with regulations. Initial withdrawals are subject to a 72-hour delay while ID verification is undertaken.
Security and License
All of the casinos operated by Direx N.V. are under a master license issued by Curaçao eGaming. This licensing body was set up in 1996, predating the majority of similar entities that issue online gambling licenses.
Although Curaçao licensed casinos are subject to somewhat less scrutiny than others, Joo is exemplary when it comes to compliance. The site conducts all its KYC checks in accordance with regulations, and also has strict anti-money laundering procedures in place.
In terms of data security, Joo is a fortress. Like most legitimate online casinos, personal and banking data are protected by SSL technology. Transferring money in and out of the casino is as secure as possible for any online transaction.
Games and Software
Where Joo Casino really shines is in its selection of games. The majority of the games library belongs to slots (aka pokies), but there is a lot more besides. For those who like to play some card and other table games alongside spinning the slot reels, this is an ideal site.
No less than 35 software studios provide games for Joo. The three biggest names are NetEnt, Microgaming and Evolution Gaming. Other providers include ELK Studios, Amatic, Thunderkick, and Leander.
Slots And Jackpots
Joo Casino is a great choice for anyone who loves to play slot games. There are literally thousands to choose from, with new titles added all the time. All the most famous names are here, as well as plenty of rarer games from smaller studios. A handy search function makes it easy to find the game you are looking for.
For those who like to play for the big money, there are also a number of progressive jackpot slots available. These can all be found under their own tab on the homepage.
Table And Card Games
Joo Casino players in New Zealand can find a very extensive selection of blackjack variants, both as virtual and live dealer games. If you like to play roulette, you are also in luck, with a section dedicated to the lucky wheel.
Joo has one of the better live casino games selections available in New Zealand. The majority of these come from Evolution Gaming, widely regarded as the best in the business. Choose from roulette, baccarat, blackjack and poker in many varieties. There are also some more niche games such as Sic Bo, and even live Monopoly.
Joo offers exemplary customer support, available primarily through a live chat service. This is available 24/7, and service agents are helpful and responsive. Less urgent questions can be submitted via a web form, or by consulting the FAQ page.
The casino does not have a dedicated app, in keeping with current trends. Instead, the majority of games are available via instant play. Simply access the site via your mobile browser, for games optimised for the small screen.
The loyalty scheme is open to all, and has seven tiers. Each level of the VIP program is named, from Newbie right up to King. As you play, Comp Points are collected. When enough have been accumulated, you are promoted to the next level. One Comp Point is earned for each $30 of real money play.
All VIP players are entitled to a percentage cashback every Monday, on losses over the past week. This rises from 5% as a Newbie, up to 15% for King. As each new level is reached, Joo also give their players a free Mystery Prize – this could be anything from free spins, to bonus money, to material prizes.
It is worth noting that Comp Points can be exchanged for cash credit at any time, but they are also reset to zero at the end of each month.
Joo Casino – Our Conclusion
We are pleased to say that Joo Casino comes recommended, especially if you like to play regularly. It has an enormous selection of top-tier games from the best software providers in the industry. The platform is smooth and easy to navigate, and there are plenty of banking options.
Bonuses and free spins are up for grabs frequently, and the weekly tournament is a good opportunity to win some swag.
The SoftSwiss white label platform is a tried and tested formula that delivers a superior service, in all aspects from games to payments. Our only minor complaint is that the promo conditions can be slightly restrictive. However, Joo does not try to hide anything from players, and all the conditions are easy to find on the site.